Kriniko Medical Aesthetics Ltd
1010 Cambourne Business Park
Great Cambourne
Cambourne
Cambridge
CB23 6DP

Website: https://kriniko.co.uk/
Email: clinic@kriniko.co.uk
WhatsApp/Text: 07775 809133
Telephone: 01223 459251

Last Updated: 20 June 2026

1. Introduction

These Treatment Terms & Conditions govern all consultations, treatments, procedures, products, bookings, and services provided by Kriniko Medical Aesthetics Ltd (“the Clinic”, “we”, “our”, “us”).

By booking a consultation or treatment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Eligibility for Treatment

Clients must:

Be aged 18 years or over.
Provide accurate personal and medical information.
Be legally capable of providing informed consent.
Comply with all pre-treatment and aftercare instructions.

Proof of age and identity may be requested before treatment.

We reserve the right to refuse treatment where appropriate.

3. Consultations

All injectable and medical aesthetic treatments require a consultation.

During the consultation:

Medical history will be reviewed.
Treatment suitability will be assessed.
Risks, benefits, alternatives, and expected outcomes will be discussed.
A treatment plan may be recommended.

A consultation does not guarantee treatment will be offered.

4. Medical Information

Clients must provide complete and accurate information regarding:

Medical conditions
Previous procedures
Allergies
Pregnancy or breastfeeding status
Medications
Recent illnesses
Any other relevant health information

Failure to disclose relevant information may increase treatment risks and may result in treatment being refused.

Kriniko Medical Aesthetics Ltd cannot accept responsibility for complications arising from incomplete or inaccurate medical information.

5. Clinical Decision-Making

Patient safety is our primary concern.

We reserve the right to:

Refuse treatment
Delay treatment
Modify treatment plans
Recommend alternative treatments
Refer clients to another healthcare professional

where this is considered clinically appropriate.

All clinical decisions are final.

6. Results Disclaimer

Aesthetic treatments involve biological variability and individual healing responses.

Accordingly:

Results cannot be guaranteed.
Outcomes vary between individuals.
Treatment longevity varies.
Additional treatments may be required.
Maintenance treatments may be recommended.

Photographs, examples, testimonials, and previous results do not constitute guarantees of future outcomes.

7. Risks and Complications

All medical and aesthetic treatments carry risks.

Potential risks may include:

Bruising
Swelling
Redness
Infection
Allergic reactions
Asymmetry
Dissatisfaction with aesthetic outcome
Vascular complications
Delayed healing

Specific risks will be discussed before treatment.

By proceeding, clients acknowledge and accept these risks.

8. Consent

Written informed consent must be completed before treatment.

Consent:

Must be given voluntarily.
May be withdrawn before treatment commences.
Does not guarantee suitability for treatment.

Where legally required, a mandatory cooling-off period may apply before treatment can proceed.

9. Treatment Photographs

Clinical photographs may be taken for:

Medical records
Treatment planning
Monitoring outcomes

Photographs remain the property of Kriniko Medical Aesthetics Ltd as part of the clinical record.

Marketing use of photographs will only occur with separate written consent.

Clients may withdraw marketing consent at any time.

10. Prescribing Requirements

Certain treatments require prescription-only medicines.

Where applicable:

A prescribing practitioner must assess suitability.
Treatment may not proceed without appropriate authorisation.
Prescription approval is not guaranteed.

Consultation fees remain payable even if treatment is declined following prescribing assessment.

11. Deposits

A deposit may be required to secure appointments.

Deposits are:

Deducted from treatment costs where treatment proceeds.
Non-transferable unless otherwise agreed.
Subject to the cancellation terms below.

Deposit amounts may vary depending on treatment.

12. Cancellation Policy

We understand that circumstances may change.

To avoid charges, appointments must be cancelled or rescheduled with at least 48 hours’ notice.

More than 48 Hours’ Notice

Deposit may be transferred to a new appointment date.

Less than 48 Hours’ Notice

Deposit may be retained.
Additional booking restrictions may apply.

Same-Day Cancellation

Up to 100% of the deposit may be retained.

No-Show Appointments

Failure to attend without notice may result in:

Loss of deposit.
Requirement for full prepayment of future appointments.
Refusal of future bookings.

13. Late Arrival Policy

Late arrival may affect your appointment.

Clients arriving late may:

Receive a shortened appointment.
Need to reschedule.
Forfeit their deposit if treatment cannot proceed safely within the remaining appointment time.

The decision rests with the treating practitioner.

14. Refund Policy

Consultation fees are non-refundable.

Treatment fees are generally non-refundable once:

Treatment has been performed.
Products have been administered.
Prescription-only medicines have been ordered.

Dissatisfaction with aesthetic outcomes does not automatically entitle a client to a refund.

Where concerns arise, we encourage clients to contact the clinic so that appropriate review and management can be arranged.

Nothing in this policy affects statutory consumer rights.

15. Treatment Packages

Where treatment packages are purchased:

Packages are non-transferable.
Packages are non-refundable unless required by law.
Expiry periods may apply.
Unused sessions may be forfeited after expiry.

Package terms will be confirmed at the time of purchase.

16. Gift Vouchers

Gift vouchers:

Are non-refundable.
Cannot be exchanged for cash.
Must be used before the expiry date stated.
May only be redeemed for eligible services.

Lost or stolen vouchers may not be replaceable.

17. Aftercare

Clients agree to follow all aftercare instructions provided.

Failure to comply with aftercare guidance may:

Affect treatment outcomes.
Increase risks of complications.
Limit our ability to assist with concerns.

Clients should contact the clinic promptly if they experience unexpected symptoms following treatment.

18. Follow-Up Appointments

Certain treatments may require review appointments.

Where review appointments are recommended:

Clients should attend within the advised timeframe.
Delayed attendance may affect treatment assessment.

Any complimentary review or adjustment appointment is offered at the discretion of the practitioner and does not create an ongoing entitlement.

19. Client Conduct

We are committed to providing a safe and respectful environment.

We reserve the right to refuse treatment or terminate appointments where clients:

Behave aggressively.
Use abusive language.
Threaten staff.
Attend under the influence of alcohol or drugs.
Fail to comply with clinic policies.

In such circumstances, fees may remain payable.

20. Limitation of Liability

To the fullest extent permitted by law, Kriniko Medical Aesthetics Ltd shall not be liable for:

Indirect losses
Consequential losses
Loss of earnings
Loss of opportunity
Dissatisfaction arising from subjective aesthetic expectations

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded under UK law

21. Complaints

If you are dissatisfied with any aspect of our service, please contact us promptly.

We aim to resolve complaints fairly, professionally, and efficiently.

Complaints may be submitted to:

Email: clinic@kriniko.co.uk

Telephone: 01223 459251

22. Changes to These Terms

Kriniko Medical Aesthetics Ltd reserves the right to amend these Terms & Conditions at any time.

The latest version will be published on our website.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

Kriniko Medical Aesthetics Ltd

1010 Cambourne Business Park
Great Cambourne
Cambourne
Cambridge
CB23 6DP