Kriniko Medical Aesthetics Ltd
Website: https://kriniko.co.uk/
Last Updated: 20 June 2026

1. Introduction

Kriniko Medical Aesthetics Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, book consultations or treatments, purchase services, or otherwise interact with us.

We process personal information in accordance with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)
Applicable healthcare and professional record-keeping requirements

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

Kriniko Medical Aesthetics Ltd is the Data Controller responsible for your personal information.

Contact Details

Kriniko Medical Aesthetics Ltd
1010 Cambourne Business Park
Great Cambourne
Cambourne
Cambridge
CB23 6DP

Email: clinic@kriniko.co.uk

WhatsApp/Text: 07775 809133

Landline: 01223 459251

Website: https://kriniko.co.uk/

3. Information We Collect

We may collect and process the following categories of personal information:

Identity Information

Full name
Date of birth
Gender
Photographic identification where required

Contact Information

Postal address
Email address
Telephone number
WhatsApp contact details

Medical and Health Information

For consultations and treatments we may collect:

Medical history
Health conditions
Medications
Allergies
Treatment history
Lifestyle information relevant to treatment suitability
Clinical notes
Consultation records
Treatment records

This information is classified as Special Category Data under UK GDPR.

Clinical Photography

We may take photographs before, during, and after treatment for:

Medical assessment
Treatment planning
Clinical records
Monitoring treatment outcomes

Marketing use of photographs will only occur with your separate written consent.

Financial Information

Payment details
Transaction history
Billing information

We do not store complete payment card details.

Website Usage Information

When you visit our website we may collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral source
Cookie information

4. How We Collect Information

We collect information:

Directly from you
Through online enquiry forms
Through consultation forms
Through medical questionnaires
Through treatment consent forms
Through telephone conversations
Through WhatsApp communications
Through email correspondence
Through website analytics
Through cookies and similar technologies

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Processing necessary to:

Arrange consultations
Provide treatments
Manage bookings
Process payments

Legal Obligation

Processing necessary to:

Maintain healthcare records
Meet regulatory requirements
Comply with taxation and accounting laws

Legitimate Interests

Processing necessary to:

Improve our services
Prevent fraud
Protect our business
Manage customer relationships

Consent

We rely on consent for:

Marketing communications
Certain cookies
Use of clinical photographs for marketing
Optional surveys and feedback

Healthcare and Special Category Data

Medical information is processed under Article 9 UK GDPR where necessary for:

Healthcare provision
Medical assessment
Treatment planning
Patient safety
Clinical record keeping

6. How We Use Your Information

We may use your information to:

Respond to enquiries
Book appointments
Deliver consultations and treatments
Assess suitability for treatments
Maintain treatment records
Monitor treatment outcomes
Process payments
Manage complaints
Improve our services
Comply with legal obligations
Communicate important treatment information
Send marketing communications where consent has been provided

7. Marketing Communications

We may send information regarding:

New treatments
Special offers
Clinic news
Educational content

You will only receive marketing communications where:

You have provided consent; or
We are legally permitted to contact you.

You may unsubscribe at any time by:

Clicking an unsubscribe link
Emailing clinic@kriniko.co.uk
Contacting us directly

8. Clinical Photographs

Clinical photographs may be taken as part of your treatment record.

These images may be used for:

Treatment planning
Monitoring results
Medical records
Insurance purposes

Images used for:

Website content
Social media
Marketing materials
Educational presentations

will only be used with your explicit written consent.

You may withdraw this consent at any time, although materials already published may not always be removable.

9. Sharing Your Information

We do not sell personal information.

We may share information with:

Professional Service Providers

IT providers
Website hosting providers
Booking software providers
Payment processors
Accountants
Legal advisers

Healthcare Professionals

Where necessary for your care:

Prescribing practitioners
Medical professionals
Emergency healthcare providers

Regulatory Authorities

Where required by law, including:

Courts
HMRC
Law enforcement agencies
Regulatory bodies

All third parties are required to protect your information and process it lawfully.

10. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place including:

UK adequacy regulations
International Data Transfer Agreements (IDTAs)
Standard Contractual Clauses

11. Data Security

We implement appropriate technical and organisational measures to protect personal information, including:

Secure systems
Password protection
Restricted staff access
Encrypted communications where appropriate
Secure storage of records
Staff confidentiality obligations

While we take reasonable steps to protect information, no internet transmission can be guaranteed completely secure.

12. Data Retention

We retain information only as long as necessary.

Typical retention periods include:

Medical Records

Up to 8 years after your last treatment or longer where professional obligations require.

Financial Records

Minimum 6 years for tax and accounting purposes.

Marketing Records

Until consent is withdrawn or records become inactive.

Retention periods may vary depending on legal, regulatory, insurance, or clinical requirements.

13. Your Rights

Under UK GDPR you have the right to:

Access your personal information
Correct inaccurate information
Request erasure of information where applicable
Restrict processing
Object to processing
Request data portability
Withdraw consent
Lodge a complaint

Requests should be submitted to:

clinic@kriniko.co.uk

We may require proof of identity before responding.

14. Cookies

Our website may use cookies to:

Ensure website functionality
Improve user experience
Analyse website traffic
Support security

You can control cookies through your browser settings.

A separate Cookie Policy may provide further details.

15. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.

16. Children’s Privacy

Our services are intended for individuals aged 18 years and over.

We do not knowingly collect information from children without appropriate parental or legal authority.

If we become aware that information has been collected unlawfully, we will take steps to delete it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised “Last Updated” date.

We encourage users to review this policy periodically.

18. Complaints

If you have concerns regarding how we handle your personal information, please contact us first:

Email: clinic@kriniko.co.uk

Telephone: 01223 459251

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

Contact Us

Kriniko Medical Aesthetics Ltd

1010 Cambourne Business Park
Great Cambourne
Cambourne
Cambridge
CB23 6DP

Email: clinic@kriniko.co.uk

WhatsApp/Text: 07775 809133

Landline: 01223 459251

Website: https://kriniko.co.uk/